Term and Conditions

Welcome to Veloura Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website velourasshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Veloura Shop caters to discerning jewelry lovers who appreciate handcrafted elegance. Our target customers:

• Value artisanal craftsmanship and unique jewelry designs
• Seek high-quality accessories for special occasions or everyday wear
• Appreciate transparent policies and exceptional customer service
• Reside in our shipping regions (excluding parts of Asia and remote areas)

2. User Obligations

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making purchases
• Use the website only for lawful purposes
• Not reproduce, duplicate, or resell our products without authorization
• Comply with all applicable laws and regulations
• Be responsible for maintaining the confidentiality of your account credentials

3. Products and Services

3.1 Product Descriptions

We specialize in handcrafted jewelry including:

• Bracelets
• Earrings
• Necklaces
• Rings

All products are carefully described on our website. While we strive for accuracy, slight variations may occur due to the handmade nature of our items.

3.2 Product Care

Our jewelry requires proper care to maintain its beauty. Avoid exposure to water, chemicals, and extreme temperatures. Store in provided velvet pouches when not in use.

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days. You will receive an order confirmation email upon successful placement.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure gateways. We do not store your full payment details.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship worldwide except to parts of Asia and remote areas. Delivery times are estimates and may vary due to customs processing.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery if:

• Item is unworn with all tags attached
• Original packaging (including velvet pouch) is intact
• Valid proof of purchase is provided
• Request is initiated within the 15-day window

6.2 Exceptions

For hygiene reasons, earrings cannot be returned unless defective or damaged upon arrival.

6.3 Return Process

1. Email [email protected] within 15 days with order details
2. Receive return authorization and RMA number
3. Ship item to: Veloura Shop Returns, 4607 Artelia Dr, Nashville, TN 37013 USA
4. Allow 3-5 business days for inspection after receipt
5. Receive refund or exchange item

6.4 Refunds

Refunds are processed within 7-10 business days after we receive your return. Original shipping fees are non-refundable except for our errors.

7. Intellectual Property

All content on our website, including designs, text, graphics, and logos, is our exclusive property. Unauthorized use is prohibited.

8. Limitation of Liability

Veloura Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Minor variations in product appearance due to the handmade nature

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms:

Veloura Shop
4607 Artelia Dr
Nashville, TN 37013 USA
Email: [email protected]