Shipping Policy

At Veloura Shop, we understand that the journey of our handcrafted jewelry doesn’t end at purchase. Our shipping and returns policies reflect the same care and attention to detail that goes into every piece we create.

Shipping Information

We proudly ship our jewelry collections worldwide (excluding some remote areas and parts of Asia). Each order is carefully packaged in our signature velvet pouches to ensure your treasures arrive in perfect condition.

Please note: Delivery times are estimates and may vary depending on customs processing in your country.

Returns & Exchanges

We want you to love every Veloura piece as much as we do. If you’re not completely satisfied, we offer returns and exchanges within 15 days of receiving your order.

Eligibility

To qualify for a return or exchange:

• Item must be in original condition – unworn with all tags attached
• Original packaging must be intact (including our velvet pouch)
• Valid proof of purchase must be provided
• Request must be initiated within 15 days of delivery

Return & Exchange Process

1. Initiate Your Request:

   Email us at [email protected] within 15 days with:

   • Your order number
   • Item(s) for return/exchange
   • Reason for return
   • Your preference (refund or exchange)
2. Receive Authorization:

   Our team will respond within 2 business days with return instructions and an RMA number.

3. Ship Your Return:

   Package the item securely in its original packaging with the RMA number visible. Ship to:

   Veloura Shop Returns
   4607 Artelia Dr
   Nashville, TN 37013
   USA
4. Processing:

   Our quality team will inspect returned items within 3-5 business days of receipt.

5. Resolution:

   You’ll receive email notification once your refund is processed or your exchange item ships.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable service and purchasing shipping insurance.

Refund Information

Refunds will be processed within 7-10 business days after we receive and inspect your return:

• Credit cards (Visa, MasterCard, JCB): 3-5 business days after processing (varies by issuer)
• PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable except in cases of our error.

Exchange Information

• We’ll ship your new item once the return is received and approved
• Price differences will be charged/refunded accordingly
• Exchanges are subject to product availability

Damaged or Defective Items

If your jewelry arrives damaged, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a prepaid return label and expedite your replacement.

For any questions about our policies, please contact our customer care team at [email protected]. We’re committed to ensuring your Veloura experience sparkles from purchase to aftercare.