Privacy Policy

At Veloura Shop (“we,” “us,” or “our”), we value your trust as much as we value the craftsmanship of our fine jewelry collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velourasshop.com or make a purchase from us.

1. Information We Collect

To provide you with our exquisite jewelry and exceptional service, we may collect:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you make a purchase.
• Transaction Information: Details about the jewelry items you purchase, including bracelets, earrings, necklaces, and rings.
• Technical Data: IP address, browser type, device information, and website usage patterns.
• Communication Records: Correspondence when you contact our customer care team.

2. How We Use Your Information

We use your information with the same care we devote to crafting our jewelry:

• To process and fulfill your orders for our handcrafted pieces
• To provide secure payment processing through our trusted partners (Visa, MasterCard, JCB, PayPal)
• To communicate about your order status, shipping updates, and customer service inquiries
• To improve our website experience and jewelry offerings
• To comply with legal obligations and prevent fraudulent transactions

3. Data Sharing and Disclosure

We treat your personal information as carefully as we select the materials for our jewelry:

• Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your order.
• Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers worldwide (excluding select remote areas in Asia), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same dedication we apply to securing our premium jewelry:

• End-to-end encryption for all sensitive transactions
• Regular security audits of our systems
• Limited access to personal data on a need-to-know basis
• We never store complete payment details on our servers

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Receive your data in a portable format
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and improve our services
• Provide personalized recommendations for our jewelry collections

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

8. Children’s Privacy

Our jewelry is crafted for adult clientele. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.

Thank you for entrusting Veloura Shop with your personal information, just as you trust us to craft beautiful, enduring jewelry.

With sparkling regards,
The Veloura Team