At Veloura Shop, we understand that true luxury isn’t just about exquisite jewelry—it’s about the effortless experience of receiving your carefully selected pieces, no matter where you call home.

Our Commitment to You

From our Nashville workshop to your doorstep, we’ve designed a delivery process that matches the thoughtfulness of our jewelry collections. Whether you’re selecting diamond studs for everyday elegance or a statement necklace for special occasions, your Veloura pieces will arrive with the same care we put into crafting them.

Two Tailored Shipping Options

We offer flexible delivery methods to suit your timeline and preferences:

Express Shipping ($12.95)
  • Carriers: DHL or FedEx premium service
  • Delivery: 10-15 business days after dispatch
  • Ideal for: Timely gifts or when you simply can’t wait to wear your new jewelry
  • Includes: Full tracking and signature confirmation
Complimentary Standard Shipping
  • Carrier: EMS (free on orders over $50)
  • Delivery: 15-25 business days after dispatch
  • Ideal for: Budget-conscious shoppers who prioritize value
  • Includes: Basic tracking for peace of mind

The Veloura Delivery Experience

Every shipment reflects our commitment to accessible luxury:

  • 1-2 Day Processing: Each order is carefully inspected and hand-packed in our signature velvet presentation boxes
  • Global Reach: We ship worldwide (excluding select remote areas in Asia)
  • Secure Packaging: Discreet outer packaging protects both your jewelry and your privacy
  • Flexible Returns: 15-day return policy if your purchase doesn’t spark joy

For Our Discerning Customers

We know our clients value both quality and convenience. That’s why we’ve partnered with world-class carriers to ensure your jewelry arrives:

  • Safely: Fully insured against loss or damage
  • Transparently: Tracking updates sent directly to your email
  • Responsibly: Carbon-neutral shipping options available at checkout

Important Notes

  • Customs duties may apply to international orders (varies by country)
  • Signature required for all deliveries over $200 value
  • Weekends and holidays are excluded from delivery estimates
  • For time-sensitive gifts, consider ordering at least 3 weeks in advance

At Veloura, we believe the journey of your jewelry should be as beautiful as the pieces themselves. Should you have any questions about delivery, our customer care team at [email protected] is always delighted to assist.

With sparkling regards,

The Veloura Team

4607 Artelia Dr, Nashville, TN 37013